Privacy policy
The short version
- Your journal, reflections, direct messages, group chats and Heal Hours applications are encrypted on your phone before they leave it. Our team cannot read them, and our admin tools never show them.
- We do not sell your information, show ads or use advertising trackers.
- You can delete your account and your data from inside the app at any time.
Who we are
The Healing is a wellness and community app for men, run by The Healing (thehealingchi.org). When this policy says "we" or "us", it means The Healing. Questions about this policy go to cortezblack.dev@gmail.com.
What we collect
Your account. Your name, email address, date of birth and city. If you sign in with Apple, we store the account identifier Apple gives us. If you use a password, we store only a salted hash of it.
What you tell us when you join. The programs, goals and wellness level you choose, and your first intention.
Your profile. An optional photo, bio and social links, and whether other members can see your profile.
Check-ins and practice. When you check in, we store the feeling you pick and how strong it is, so the app can show your patterns over time. Anything you write about what is behind it is encrypted on your phone first. We also store the breath, sit and movement sessions you finish, your streak and your readiness scores.
Private writing. Journal entries, weekly reflections, direct messages, group chats and Heal Hours applications are encrypted on your device before upload. We store only the encrypted text, which our team cannot read.
What you share with the community. Posts, replies, photos and videos you post, lifts and saves, groups you create or join, and photos you add to event galleries. These are visible to other members, as described below.
Events. Your RSVPs, check-ins and the feedback you leave after an event.
Live practice and spaces. While you are in a breath, sit or wind-down practice, we note the practice name and your city so other members can see how many people are practicing. This record is removed within a few minutes of the practice ending. When you nod to a brother, we store that nod.
Usage and diagnostics. Which screens and actions are used, an install identifier and the app version, plus crash and performance reports from your iPhone. We use this to fix problems and improve the app. It stays with us and is never used for advertising.
Notifications. If you turn notifications on, we store your device's push token.
What stays on your phone
- Apple Health. With your permission, the app reads sleep, steps, heart rate, heart rate variability and workouts to work out your readiness. Your Health data stays on your phone; only the resulting scores are saved to your account. We never write to Apple Health unless you choose to.
- Voice journal recordings stay on your device.
- Location. Used only when you choose to verify a Claim Space check-in at a public spot. We store which spot you checked in at, not your coordinates.
- Camera. Used to scan event QR codes, to follow your movement in live classes on Apple TV (processed on your devices) and to show you on camera when you turn video on in a space.
- Calendar. Used only to add an event when you tap Add to calendar.
Who can see what
- Other members can see your posts, replies, community photos and lifts; the groups you belong to; your name and photo; and your profile if you make it visible to members. Posts in Ask to join and Invite only groups are visible to that group's members only.
- Brothers you are connected with can see that you practiced (for example, "finished a calming breath"). They never see what you felt or wrote.
- Live spaces carry your voice, and your video if you turn it on, to the people in the room as it happens. Spaces are not recorded. Comments in a space are visible to everyone in it.
- Our team can see account details, event attendance, counts and the status of Heal Hours applications so we can run the community. Our admin tools never show journal, reflection, message or Heal Hours text.
Services we use
We use a small number of providers to run the app. They process data only to provide their service to us.
- Convex hosts our database and file storage.
- LiveKit carries live audio and video in spaces and live classes.
- Apple provides Sign in with Apple, push notifications, Apple Health and TestFlight.
Retreat registration and payments happen on our website, not in the app, and are covered by the terms shown there.
How long we keep it
We keep your information while your account is open. Live practice records disappear within minutes. When you delete your account, your information is removed as described below.
Deleting your account
Go to Profile, then Settings, then Delete everything. This permanently deletes your account, sign-in sessions, check-ins, journal and reflections, messages, Heal Hours applications, posts, replies, photos, event history, connections, group memberships and practice activity. Groups you started stay up for their other members, and someone else becomes host. You can also email cortezblack.dev@gmail.com and we will delete it for you.
Security
Information is encrypted in transit. Private writing is end-to-end encrypted, so it is unreadable without keys held on your devices. No system is perfect, and we will tell you promptly if a breach affects your information.
Age
The Healing is for adults aged 18 and over. We do not knowingly collect information from anyone younger. If you believe a younger person has an account, contact us and we will delete it.
Changes
If we change this policy in a way that matters, we will tell you in the app before the change takes effect. The date at the top shows when it last changed.